The structure and process that establishes a governing body that shares responsibility and accountability for producing the desired outcomes across the health and human service system. Health and human service leaders and community stakeholders—internal and external to health and human service system—share decision-making to reflect proactive, anticipatory, 360-degree orientation that considers drivers associated with the social determinants of health and well-being. Risk is balanced with generating new, creative solutions.
- Accountability in Human Services presents a fresh vision of accountability—one that can demonstrate the most effective uses of scarce public funds and strengthen public confidence in our work. As one of most vital components in a health and human service system, accountability must be transformed from regulation compliance to standards based on meaningful outcomes, monitoring for results, cross-government cooperation, and full use of modern data analysis tools.
- The Governance Guidance section of the APHSA website offers state and county leaders guidance on how to establish an oversight body that sets the vision, strategic direction, desired outcomes, and policies to govern and support the planning, design, and implementation of an integrated health and human service system that meets the needs of the consumers. This guidance will help leaders understand the drivers of systems integration, the current environmental factors, what strategies to consider, and steps that must be taken to design a future that goes beyond interoperability. The guidance will enable the states and localities to embrace a fully integrated health and human service system that delivers positive outcomes, and, ultimately, reduced costs to states and localities.
Please answer these four questions to tell us about information gaps and what to scale to improve your experiences.