An Intranet is an internal web site available to the staff members of the agency. In some agencies,
the intranet can also be accessed by staff employed by contracted providers. A good Intranet will
provide staff with tools needed to complete everyday tasks efficiently and effectively. While many
of the design guidelines for developing an Internet web site should be followed, content of the
Intranet should reflect that the audience is internal and not accessible by the public.
An Intranet allows the most up-to-date information, important to the staff of an agency, to be
accessible to all employees and helps to ensure consistent and mission-aligned service delivery to
children, youth and families.
Other information supports a high quality work product.
Centrally locating human resources information improves efficiency.
Still other information keeps staff up-to-date.
The Intranet is also a valuable tool to store disaster, emergency and crisis information.
An Intranet can also include:
Designated staff member(s) might use an Intranet-based employee blog to inform, foster camaraderie
and recognize achievements.
Staff members can post questions and answers or exchange information with one another. It also
allows seasoned staff to share work experiences with newer staff and offers staff support.
Chat with the Director at Prescheduled Times to Facilitate TwoWay Communications
Staff can ask the director questions in a more informal venue. It helps the director remain mindful
of the needs and concerns of line staff, encourages engagement and increases the understanding of
pressing issues at all levels within the organization.
Online Training Sessions
Allow staff to participate in training sessions off-site (away from training location, including at
desk), either lead by instructor (group participates training at a set time and pace) or self
guided (staff individually participate at own time and pace).
Periodic publication that keeps staff informed with current events, announcements and important
Web-based applications can help an agency run smoother by allowing staff to submit work-related and
Human Resources documents directly from their computers, both on- and off-site.
Hosting an Intranet can be done internally, on servers only accessible through an agency’s network,
or externally, through a hosting provider using password protection. Before developing and
launching an Intranet site, consideration should be given regarding the availability of needed
support from an agency’s Infor ation Technology or Computer Department to keep it current.
An outdated Intranet site can be worse than no Intranet site at all.