Cabarrus County Department of Human Services’ clients were frustrated by a confusing lobby and long waits which had a ripple effect on the agency’s efficiency. Cabarrus County DHS partnered with Northwoods to redesign the lobby, upgrade its appointment management software, and modernize business processes to reduce client and caseworker frustration and process applications for services much faster. Agency leadership has greater visibility into operations to justify requests for staff and resources and improve service delivery.
Watch the recording of the February 16, 2017 webinar here featuring a panel from Cabarrus County DHS to learn how the agency:
Michigan’s Department of Health and Human Services (DHHS) is a national analytics leader and has made impressive strides improving their programs. This Optum and National Collaborative webinar highlights Michigan’s CareConnect360, a comprehensive initiative to improve care coordination for Medicaid and DHHS beneficiaries that enables the State and its partners to coordinate care more effectively, provide comprehensive case management, and improve program outcomes.