Explore the collaboration between the Virginia Department of Social Services (VDSS) and EY implementing a Human-Centered Design (HCD) approach for their Comprehensive Child Welfare Information System (CCWIS).
HCD focuses on the needs and experiences of end users and aims to enhance outcomes for youth, families, staff, and community stakeholders while streamlining processes for the workforce. In this webinar, the panelists discuss how user experience sessions and surveys helped VDSS identify pain points and integrate the perspectives of impacted groups into the system design.