Guidance & Toolkits

We seek to provide action-oriented tools and guidance for our members, practitioners, and policymakers alike to promote and encourage best practices in our field. If you are looking for additional support, please contact Phil Basso, our Organizational Effectiveness (OE) Director.

Featured Resources

Benefits of Interoperability in the Health and Human Services System: APHSA has collected the success stories of states who implemented integrated eligibility services. Featured in this report are several of our member states’ stories, highlighting how they leveraged an integrated funding mechanism (the A-87 Exception) which allows good business design to apply across a broad range of programs and services. It provides benefits to states, customers, and federal partners, ranging from cost containment to improved customer service, enhanced security and privacy, program integrity, and better outcomes for children and families. Although the case studies speak to the A-87 Exception funding, the benefits and lessons learned go beyond that Exception to integrated funding in general.

Benefits of Interoperability Report

Human Services Value Curve:
Human services is experiencing many of the same challenges that all modern systems face, including rapidly changing economic forces, social structure, demographics, communications, and technology. A key framework developed by Harvard’s Technology and Entrepreneurship Center’s Leadership for a Networked World is the Human Services Value Curve. This model, along with related tools APHSA has developed, is designed to provide a roadmap for improving human services outcomes. Read about our toolkit and access the various tools and templates we have successfully tested in helping systems advance through the Value Curve stages.


Moving Through the Value Curve Stages Toolkit

After reviewing the toolkit, learn how the Value Curve is being applied across the country in Hubert Project's E-Study.

Hubert Project Value Curve E-Study