IT Solutions Management for Human Services (ISM) Education Conference & Expo
SEPTEMBER 14-17, 2025
Reno-Sparks Convention Center • Atlantis Resort • Peppermill Resort
Reno, NV
#ISMRNO2025
Latest News
You’re invited to join us in Reno, NV!
The IT Solutions Management for Human Services (ISM) Education Conference & Expo is where technology leaders from state, county, and federal human services agencies join industry professionals to learn about the latest technology trends. This annual event is produced by the American Public Human Services Association (APHSA) and hosted by its affinity group, the IT Solutions Management for Human Services (ISM). Its focus is on improving public human service outcomes through technology and innovation.
The ISM Education Conference & Expo showcases groundbreaking approaches to the design and delivery of state, county, and city human services at the intersection of technology, compliance, policy and practice. This conference offers unparalleled opportunities for learning, peer networking, experiencing hands-on demonstrations of solutions, and connecting with a wide array of committed partners and organizations, all working toward the shared vision of thriving communities built on human potential.
This year, the conference is headed to Reno, Nevada, and will be held at the Reno-Sparks Convention Center! Stay tuned for a finalized agenda. We can’t wait to see you there!
Innovate, Elevate, Lead: The Future of Human Services Technology
Registration is Opening Soon!
Why Attend
- Interact with your peers, federal and state partners, and private sector experts.
- Dedicated sessions with federal partners, industry thought leaders and peers sharing lessons learned and best practices.
- Experience and hear about cutting-edge IT technologies and solutions.
- The program agenda is explicitly designed for IT professionals in the human services sector.
- The nation’s most significant human services technology event is dedicated to building community in the human services sector.
Justification for Travel Request
The letter outlines the necessity of the proposed travel to attend the 2025 ISM Education Conference & Expo, emphasizing how it will contribute to your team’s goals and foster valuable connections. It also details the expected benefits, ensuring alignment with your agency’s overall strategy and return on investment.
Agenda
Innovate, Elevate, Lead: The Future of Human Services Technology
The agenda will be available soon! Watch this page for future updates.
Speakers
Stay tuned to see which fantastic speakers will be featured at this year’s ISM Education Conference & Expo. Please keep visiting this page for updates!
Hotel & Travel
The ISM Conference & Expo’s host hotels are the Atlantis Resort and Peppermill Reno Hotel Resort. The hotels are located in a culturally vibrant region of Reno known for its focus on public art.
The Atlantis Resort features complimentary access to an indoor atrium pool, outdoor whirlpool spa, Cardio Theater, and Fitness Center.
The Peppermill Reno Hotel Resort features extensive amenities to make your stay comfortable and convenient. Indulge in the opulence of Reno’s best casino spa or enjoy swimming pools, a fitness center, a business center, casino shopping, and an arcade.
The airport is Reno–Tahoe International Airport (RNO), which is approximately three miles from either hotel. You can get to the hotel using a taxi or Uber/Lyft.
Hotel Block & Room Rates
APHSA negotiated a block of rooms for our attendees. Booking inside the association block ensures that APHSA meets its contractual obligations. Please use the secure links below to book your hotel rooms before the respective hotels’ closing dates.
Atlantis Resort
The hotel block closes on Tuesday, August 26, 2025.
Run of House Rates: $199, $40 Resort Fee, plus applicable 13% taxes and $2 Tourism Fee, per night
Government Per Diem Rates: $125, $40 Resort Fee, plus applicable 13% taxes and $2 Tourism Fee, per night
Peppermill Reno Hotel Resort
The hotel block closes on Friday, August 22, 2025.
Run of House Rates: $170, $40 Resort Fee, plus applicable 13% taxes and $2 Tourism Fee, per night
NOTE: APHSA experiences sold-out hotel block reservations for our events. We encourage you to make your reservations as early as possible!
Additional Information
Use of Debit Cards
When an individual uses a bank debit card to pay for their hotel room, the hotel may secure all funds for the entire reservation at check-in, plus a small daily fee for incidentals.
Cancellation Policy
You are responsible for canceling your hotel reservation. It must occur 72 hours before arrival to avoid a one-night room and tax penalty charge.
Need Assistance?
If you have questions about the house and meeting arrangements, please contact:
Donna Jarvis-Miller, CMP, CEM, Director, Membership and Events.
ALERT: Beware of Housing Pirates
- Beware of housing pirates trying to represent that they have rooms available. APHSA does not have contracts with outside firms to book housing for any of our events. Always book directly from the event site to ensure you are securing a room within the APHSA-negotiated hotel.
Travel & Transportation Information
The closest airport near Reno–Tahoe International Airport (RNO) is 3 miles from our two hotels, The Atlantis Resort Spa and the Peppermill Resort Spa. Both hotels have complimentary shuttles to their respective hotels.
NOTE: APHSA does not endorse any of the listed services. This information is supplied for convenience only.
Arrive by Car
Atlantis Resort
Self-parking: free daily parking for guests
Peppermill Resort
Self-parking: free daily parking for guests
Arrive by Taxi or Rideshare Services
Estimated taxi fares:
From RNO airport, between $7-15
Estimated rideshare rates:
$14-22 for Uber; $12-20 for Lyft
Arrive by Mass Transportation
Registration
REGISTRATION OPENING SOON!
To register, you must sign in using the email associated with your APHSA profile. If you do not have a profile, you must create one. Contact our Member Services team if you have questions about your registration profile.
If you have other questions about registration, please direct those requests to our registration specialist, Dominic Hollis.
Please make a note:
- Registering for this event is an agreement to pay the stated fees. We strongly encourage you to have your travel approved before registering. If you register before receiving travel approval and do not attend the conference, your organization is responsible for paying the registration fees. Any unpaid registration fees must be paid before arrival at the conference unless a valid purchase order is on file to guarantee payment. If your agency is paying by check, please include your confirmation notice with your payment.
2025 Registration Fees
Below are this year’s registration fees, payment information, and cancellation policies. Register before Tuesday, August 26, for the early bird savings!
| 2025 Registration Fees | Before August 26 | After August 26 |
|---|---|---|
| Government Member: Full Conference | $815.00 | $870.00 |
| Government Member: Full Conference with Continuing Education Units (CE) | $915.00 | $970.00 |
| Government Non-Member: Full Conference | $900.00 | $950.00 |
| Government Non-Member: Full Conference with Continuing Education Units (CE) | $1,000.00 | $1,050.00 |
| Private Sector Member: Full Conference | $815.00 | $955.00 |
| Private Sector Non-Member: Full Conference | $1,575.00 | $1,875.00 |
| One Day: Sunday | $550.00 | $590.00 |
| One Day Member: Monday, Tuesday, Wednesday, per day | $550.00 | $605.00 |
| One Day Non-Member: Monday, Tuesday, Wednesday, per day | $750.00 | $805.00 |
| Students: Full Conference | $200.00 | $250.00 |
| Guests (receptions and meals only) | $475.00 | $530.00 |
| 2025 Sponsor Registration Fees | Before August 26 | After August 26 |
|---|---|---|
| Sponsor Full Conference Registration | $895.00 | $995.00 |
| Expo Hall and General Session Only Registration | $725.00 | $825.00 |
Additional Information
During registration, you must provide a cell phone number and email address. The event team will use your phone number to send event updates via push notifications. This number will not be shared with any other parties.
Group Discount: 4+ Participants
Bring your team of four or more and receive a $25 discount per registration!
To obtain the registration discount code and detailed information, please use ISM25 as the discount code. Note: Discounts do not apply to additional sponsor personnel passes, as the price of additional sponsor passes has already been reduced.
Payment Information
All registration fees must be paid at the time of registration with a credit card (American Express, Visa, MasterCard) or an accompanying Purchase Order number on file with APHSA before the start of the conference. If you are paying by check, please include your confirmation notice with your payment.
Registering for this event is an agreement to pay the stated fees. We strongly encourage you to have your travel approved before registering. If you register before receiving travel approval and do not attend the summit, your organization will be responsible for paying the registration fees.
Cancellation Policy
All cancellation requests must be received in writing by Tuesday, August 26, 2025. No refunds will be available after this date. We will not accept cancellation requests by telephone. A $150 cancellation fee for pre-paid registrations and those invoiced on a purchase order will be assessed. All refunds are processed after the conference. Registration fees for attendees who do not show will not be waived or refunded. Please note that your agency is responsible for paying any fees, even if you don’t attend the conference. You are responsible for canceling your registration and any hotel reservation in accordance with the cancellation policy.
Need Help or Have Questions?
Email our registration specialist, Dominic Hollis. Please allow 24 hours for a response during business days, Monday – Friday. Emails received on Saturday or Sunday will be responded to by the end of the day the following business day.
Thank You to Our 2025 Sponsors!
APHSA conferences are underwritten in part by Strategic Industry Partners.
2025 All-Conference Sponsors
CHAMPION
COLLABORATOR
BENEFACTOR
2025 ISM Sponsors
INFLUENCE
BUILD
CONNECT
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