Process Innovation & Technology
APHSA’s Process Innovation portfolio advances person-centered approaches to systems transformation through technology, data, and other enablers of innovation. We support our members and partners in understanding and navigating the rapidly-evolving technology landscape. Our approach emphasizes the importance of integrating the real-world experiences of people who navigate the human services ecosystem when agencies launch technology, program design, and service delivery innovation initiatives.
Embedded across our strategies is a commitment to shift power by centering lived experience, championing strategies to eliminate disparate outcomes, and promoting community-led services and decision-making.
Current Portfolio
Aligned Customer-Centered Ecosystem of Services and Supports
The Aligned Customer-Centered Ecosystem of Services and Supports (ACCESS) initiative is led by APHSA in partnership with the National Association of State Workforce Agencies (NASWA) to align modernization efforts across the health, human services, and labor ecosystems states are undertaking in service of promoting truly customer-centered improvements to program design and delivery. Learn more on our ACCESS microsite.
Artificial Intelligence in Human Services
APHSA is supporting public human services agencies in the design and integration of Artificial Intelligence (AI) In human services through convenings, resources, peer learning, and policy influence. Learn more on our AI page.
Artificial Intelligence-Powered SNAP Modernization
The AI-Powered SNAP Modernization project is designed to help APHSA and its members better understand how current and potential AI use cases align or misalign with SNAP case processing policies and practices to identify customer-centered opportunities for reforms that support equitable SNAP modernization. Learn more in our AI SNAP Modernization Brief.
Coordinating SNAP & Nutrition Supports
Coordinating SNAP & Nutrition Supports (CSNS) is a cohort program funded by Share Our Strength’s No Kid Hungry campaign and administered by APHSA with the goal of aligning the Supplemental Nutrition Assistance Program (SNAP) with other federal, state, and local nutrition supports to combat hunger for children and families. Learn more on our CSNS page.
Get Involved
Human Services Process Innovation Community of Practice
The Human Services Process Innovation Community of Practice is an interdisciplinary group of technology, policy, program, and operations professionals across human services sharing promising person-centered process improvements to enhance service delivery and improve customer experience. To learn more, contact Morgan McKinney.
IT Solutions Management for Human Services Affinity Group
IT Solutions Management for Human Services (ISM), an APHSA affinity group, promotes collaboration and innovation in human services Information Technology (IT) systems. Learn more on our ISM page.
