Who We Are
IT Solutions Management for Human Services (ISM) is an APHSA Affinity Group focused on improving outcomes in public human services through technology and innovation. It is made up of professionals representing state, city, and county governments across the country.
Our Purpose
ISM is dedicated to fostering partnerships between government and the private sector that aim to improve the use of information technology (IT) in public human services. We strive to enhance government agency understanding about technology’s role in driving innovation centered in equity and the lived experiences of people interacting with the human services system. As an affinity group, ISM serves as a platform for the exchange of information about innovations, successes, and lessons learned in human services IT. ISM’s core purpose is to advance the strategic use of technology in human services to meet client service and administrative needs through policy, practice, and process innovation.
Contact
Jess Maneely
Assistant Director, Process Innovation
Leadership
Overview of ISM’s leadership structure made up of APHSA members.
2024-2025 Members
Chair
Robert Hobbelman, Information Technology Director
North Dakota Health and Human Services
Vice Chair
Mark Allen, Chief Information Officer
Mississippi Office of Technology
Education Officer
Sondra Shelby, Assistant Director of Adult and Family Services Oklahoma
Action Child Protection
Membership Officer
Rachael Stewart, Information Technology Director Utah
Department of Human Services
Immediate Past Chair
VACANT
At-Large Officers
Rhonda Smith, Social Services Administrator, West Solano County California Child Welfare Services
Erin Loar, Deputy Chief Information Officer
Virginia Department of Behavioral Health and Developmental Services
Greg Turner, Health and Social Services Domain Director Central Tennesse
