Who We Are
IT Solutions Management for Human Services (ISM) is an APHSA Affinity Group focused on improving outcomes in public human services through technology and innovation. It is made up of professionals representing state, city, and county governments across the country.
Our Purpose
ISM is dedicated to fostering partnerships between government and the private sector that aim to improve the use of information technology (IT) in public human services. We strive to enhance government agency understanding about technology’s role in driving innovation centered in equity and the lived experiences of people interacting with the human services system. As an affinity group, ISM serves as a platform for the exchange of information about innovations, successes, and lessons learned in human services IT. ISM’s core purpose is to advance the strategic use of technology in human services to meet client service and administrative needs through policy, practice, and process innovation.
Contact
Jess Maneely
Assistant Director, Process Innovation
Leadership
Overview of ISM’s leadership structure made up of APHSA members.
2023-2024 Members
Chair
Robert Hobbelman, Director of Technology
North Dakota Health and Human Services
Vice Chair
Heather Abbott, Chief Information Officer
West Virginia Office of Technology
Education Officer
Eboni Washington, MPA, Director of Government and Community Relations
Action Child Protection
Membership Officer
Mark Allen, Chief Information Officer
Mississippi Department of Human Services
Immediate Past Chair
Tricia Cox, Assistant Division Director
Utah Department of Technology Services
At-Large Officers
Sondra Shelby, Adult and Family Services
Oklahoma Department of Human Services
Rachael Stewart, IT Director
Utah Health and Human Services Department of
Government Operations, Division of Technology Services
Erin Loar, Deputy Chief Information Officer
Virginia Department of Behavioral Health and Developmental Services
