The National Association for Program Information and Performance Measurement (NAPIPM) is the only national membership organization dedicated to assisting professional public human service agency staff and other stakeholders who are engaged in assessing and improving program information, performance and outcomes. Its membership is open to agencies and individuals interested in enhancing the integrity and outcomes of human service programs.

NAPIPM oversees four technical advisory groups (TAGs) composed of NAPIPM members that work closely with their federal counterparts and convene workgroups as needed when issues arise. NAPIPM’s Executive Advisory Council and membership provides input and support for APHSA initiatives, particularly those directly related to the operational integrity and effectiveness of human service programs. To learn more about NAPIPM’s history, structure and mission please click here .


To achieve better outcomes for those served by human service benefit and support programs by strengthening program integrity, accountability, data analysis, and outcome measures. We strive to promote and enhance excellence and integrity in the development, collection, analysis, and evaluation of program data, outcomes and performance information for use in informed decision making, planning, and administration of public human services programs.




Save the Date! Check back for more details soon:

The National Human Services Summit
May 21-24, 2023 in Baltimore, MD

The Economic Mobility & Well-Being Conference
August 27-30, 2023 in Long Beach, CA

Become a NAPIPM Member

NAPIPM members are public or private health and human services employees who are responsible for quality control, program evaluation, analysis, data collection, corrective action, or related duties. In order to be a member of NAPIPM, a person must be a member of APHSA and be employed by (or be a former employee of) an agency with APHSA membership. Please reach out to Chloe Green at [email protected] if you would like to learn more about joining NAPIPM.


2023 Farm Bill: A Roadmap for Building a More Effective, Resilient, and Customer-Centered SNAP Program (March 2023)

This paper shares our recommendations for the 2023 Farm Bill and represents the dedicated work of NAPIPM and AASD, as well as APHSA’s SNAP Employment and Training and SNAP Education and Outreach Work Groups, Leadership Council, and countless other APHSA members from state and local agencies representing SNAP across the country over the past year. Read the paper here and stay tuned for additional policy briefs!

FNS Handbook 310, the Quality Control Review Handbook

This handbook provides procedures for conducting quality control (QC) reviews of Supplemental Nutrition Assistance Program (SNAP) cases. The first chapter contains general provisions and definitions. Read handbook

A Practitioner’s Framework for Measuring Results: Using “C-Stat” at the CO Department of Human Services

A new report from the IBM Center for The Business of Government about implementing C-Stat management framework at the CO DHS over seven years, and how it changed the way the department and its county and contractor partners measured performance. Read report