Assistant Director, Process Innovation
Jess Maneely is the Assistant Director for Process Innovation on the American Public Human Services Association’s Influence team. In her role, Jess is responsible for driving APHSA’s national efforts to advance modern platforms that create efficiencies and support informed decision-making within state and local human service agencies. She supports members who are implementing cross-program strategies to reduce hunger through APHSA’s partnership with Share Our Strength and helps lead our national policy work to accelerate process improvements that reduce barriers to accessing services and provide human-centered, equitable service delivery.
Prior to joining APHSA in July of 2021, Jess worked for over 5 years at Benefits Data Trust (BDT), where she led technical assistance projects with state agencies, managed process improvement and evaluation efforts, and developed publications on public benefit policy issues.
Jess holds a Master of Public Policy degree from Temple University and a Master of English degree from Tulane University, and well as undergraduate degrees in Gender and Sexuality Studies and English Literature.