Who We Are

IT Solutions Management for Human Services (ISM) is an APHSA Affinity Group focused on improving outcomes in public human services through technology and innovation. It is made up of professionals representing state, city, and county governments across the country.

Learn more about our roles and responsibilities.

Our Purpose

ISM is dedicated to fostering partnerships between government and the private sector that aim to improve the use of information technology in public human services. We strive to enhance government agency understanding about technology’s role in driving innovation centered in equity and the lived experiences of people interacting with the human services system. As an Affinity Group, ISM serves as a platform for the exchange of information about innovations, successes, and lessons learned in human services IT. ISM’s core purpose is to advance the strategic use of technology in human services to meet client service and administrative needs through policy, practice, and process innovation.

Read Our Bylaws


Save the Date for the 2024 ISM + PHSA Education Conference & Expo

ISM + PHSA Education Conference & Expo 2024

Join us at the Gaylord Rockies Resort & Convention Center in Aurora, CO! Registration information is coming soon! Check out the latest announcements and event details below.
Visit 2024 Conference Website »

Latest Resources

Harnessing Data & Technology to Construct a Human Services System that Supports Thriving & Equitable Communities
August 2021 — Our policy brief in our Cornerstone Series highlights how recent technological innovations have opened a path for human services agencies to dramatically strengthen their data and technology infrastructure, sharing recommendations on the federal government's concrete policy steps can take to help human services agencies create next-generation systems.
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On-Demand Webinars from Past Events
Did you happen to miss a webinar you were looking to attend? Or want to review materials from an event you attended? Find recent materials from previous webinars in one location.
*Only presentations where presenters granted permission are available.
On-Demand Webinars »