Who We Are

IT Solutions Management for Human Services (ISM) is a group of Health and Human Services (H/HS) Information Technology (IT) professionals representing federal, state, and local governments, from the U.S., its Territories, Canada, other countries, as well as the private sector.

Our Purpose

We foster ideas and promote solutions that support the mission and vision of H/HS programs: building well-being from the ground up. ISM focuses on data-reliant and evidence informed programs and services that can enable better, faster results, provide more targeted interventions, address structural inequities, and reduce costs.We promote best practices in information technology (IT) by sharing innovative solutions, connecting IT professionals, and collaborating with our private sector partners.We also work with state and local health and human services entities and federal agencies to improve policies, processes, and procedures.


Reconnect, Recharge, and Reset with Us in Red Hot Cincinnati!
September 26-29, 2021 | Cincinnati, OH

Reconnect at the 2021 ISM Annual Conference & Expo to convene in Cincinnati, OH, at the Duke Energy Convention Center. This event brings together agency leaders in technology and the private sector firms focused on providing solutions for health and human services agencies. The content presented will promote IT solutions and best practices that enhance health and human services delivery.

Check Out the Latest 2021 ISM Conference & Expo Details »

ISM 2021 Award Opportunities!

ISM recognizes and promotes excellence in human services information technology at its national conference, held this year in Cincinnati, Ohio. The ISM 2021 Recognition Awards categories are:

  • Collaboration Across Boundaries
  • Best Use of Technology for Operations
  • Best Use of Technology for Customers
  • The Jerry W. Friedman Excellence in Leadership

The ISM Awards of Excellence celebrate state and local health and human service agencies at the forefront of information technology development and implementation. Envision your agency accepting one of these prestigious awards!

The deadline for submissions is Friday, August 6.

Submit Nominations »

Latest Resources

Harnessing Data & Technology to Construct a Human Services System that Supports Thriving & Equitable Communities

August 2021

Our latest policy brief in our Cornerstone Series highlights how recent innovations in technology have opened a path for H/HS agencies to dramatically strengthen their data and technology infrastructure, sharing recommendations on concrete policy steps that the federal government can take to help human services agencies create next-generation systems

Read More »

On-Demand Webinars from Past Events

Did you miss a webinar you were looking to attend? Or want to review materials from an event your attended? Find recent materials from previous webinars in one location.
*Only presentations where presenters granted permission are available.

On-Demand Webinars »

Past ISM Conference Materials

2017 Annual Conference »
50th Anniversary: Learning from the Past. Innovation for the Future.  |  Washington D.C. (National Harbor)

2016 Annual Conference »
Cool Solutions in the Valley of the Sun  |  Phoenix, AZ