Augintel unlocks the insights in case notes and other narrative data by bringing the power of natural language processing (NLP) to health and human services. Augintel’s specialized NLP platform reads, analyzes, and presents the data in case notes, reports, and other communications - surfacing risks, strengths, social determinants of health (SDOH), and social relationships buried in the narrative data. Information that has a direct impact on family well-being. With Augintel, caseworkers and agency staff can search the narrative data within a case for specific information such as services, medications, or other critical information that can be difficult to pinpoint in 100s of pages of case notes. Augintel facilitates a new case ramp-up, streamlines court prep, and makes it easier to find more family members and fictive kin – all saving caseworkers time to spend more time with families.
Cross-case queries search and surface insights across a group of cases or an entire agency, giving agency leadership the unprecedented ability to identify, measure, and count things they never could before. Client uses range from cases with mentions of opioids or drugs in the home to cases requiring additional services for disabilities to identifying those cases where a common issue such as housing may be hampering the progress of that set of cases. The insights surfaced from the narrative across cases can help determine service array, inform agency practices, and contribute to overall agency success.