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Topic: Human-Centered Design

  • AI-Powered SNAP Modernization: Assessing Potential Impacts of Artificial Intelligence on Customer Experience

    Publication
    August 2025

    The proliferation of artificial intelligence (AI) use cases is catalyzing major modernization efforts and efficiency gains across sectors, with many…

  • Doubling Down on Impact: Leading Through a Lens of Belonging

    Webinar
    July 2025

    This webinar features presentations by Dr. Trinka Landry-Bourne and Dr. Donna Wilson, who shared their expertise in social services and…

  • Plan Your Medicaid Modernization Journey

    Webinar
    July 2025

    Join us as we deep dive into the innovation Microsoft is delivering in the SLG Health Care Industry to help…

  • Scaling Child Welfare Workforce Training with AI Technology

    Webinar
    July 2025

    In this recorded webinar, APHSA’s Strategic Industry Partner, Lyssn, explores how technology can help scale and sustain high-quality training for…

  • AI as an Extra Set of Eyes: Real-Time Reviews and Support for Caseworkers

    Webinar
    June 2025

    APHSA’s Strategic Industry Partner, RedMane Technology, explores how Artificial Intelligence (AI) can support professionals working to ensure the safety, permanency, and…

  • Capital Hill in the late evening

    Response to the 2025 National AI R&D Strategic Plan RFI

    Federal Policy Response
    May 2025

    APHSA submitted a response to the 2025 National AI R&D Strategic Plan RFI, outlining challenges for state and local human…

  • EY Webinar

    Designing for Impact: A Human-Centered Approach to Child Welfare

    Webinar
    March 2025

    Explore the collaboration between the Virginia Department of Social Services (VDSS) and EY implementing a Human-Centered Design (HCD) approach for their Comprehensive…

  • Advancing Family Economic Mobility: Initiative Overview and Lessons Learned

    Publication
    February 2025

    A summary of the Advancing Family Economic Mobility (AFEM) initiative, this document describes the multi-year effort led by APHSA to…

  • reducing barriers for families

    Reducing Barriers for Families: Achieving Efficiency, Quality Customer Experience, and Confidence in Public Benefit Programs

    Publication
    January 2025

    This paper is part of our Courageous Imperatives for Human Services series. In it, we describe the importance of enhancing…

  • building a better future

    Building a Better Future: Creating a Comprehensive Support System for Youth with Complex Behavioral Health Needs

    Publication
    January 2025

    This paper is part of our Courageous Imperatives for Human Services series. In it, we discuss the need to ensure…

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