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Topic: Process Innovation

  • The Power of Partnership: When Community Guides the Way

    Catalyst Blog
    January 2026

    Human services agencies need modern tools that streamline eligibility and access for the modern workforce of traditional and gig workers.

  • Adapting to the Modern Workforce: A Fresh Approach to Social Services Eligibility

    Catalyst Blog
    December 2025

    Human services agencies need modern tools that streamline eligibility and access for the modern workforce of traditional and gig workers.

  • AI-Powered SNAP Modernization: Assessing Potential Impacts of Artificial Intelligence on Customer Experience

    Publication
    August 2025

    The proliferation of artificial intelligence (AI) use cases is catalyzing major modernization efforts and efficiency gains across sectors, with many…

  • Capital Hill in the late evening

    Response to the 2025 National AI R&D Strategic Plan RFI

    Federal Policy Response
    May 2025

    APHSA submitted a response to the 2025 National AI R&D Strategic Plan RFI, outlining challenges for state and local human…

  • SNAP and Nutrition Supports Alignment: CSNS Case Study Highlights

    Catalyst Blog
    May 2025

    Case studies, published by APHSA and Share Our Strength, highlight how four communities are improving benefits access.

  • Redesigning Business Processes to Navigate Changes in Human Services

    Catalyst Blog
    April 2025

    From what we’ve observed, most agencies have the potential to achieve considerable improvements in outcomes using the resources they already…

  • Capital Hill in the late evening

    Comment on Request for Information on the Development of an Artificial Intelligence (AI) Action Plan

    Federal Policy Response
    March 2025

    In this RFI comment letter, APHSA urges NITRD NCO to prioritize six areas in the development of an artificial intelligence…

  • Capital Hill in the late evening

    Comment on Use and Conservation of Social Security Benefits and SSI Payments That Representative Payees Receive for Beneficiaries Residing in Foster Care RFI

    Federal Policy Response
    January 2025

    APHSA and NAPCWA provided input on the Request for Information: Use and Conservation of Social Security Benefits and Supplemental Security…

  • CSNS cohort 2 report Caroline County

    Coordinating SNAP & Nutrition Supports (CSNS) Cohort 2 Case Studies

    Publication
    January 2025

    Explore how cohort 2 of the Coordinating SNAP & Nutrition Supports (CSNS) program, designed by Share Our Strength and APHSA,…

  • Capital Hill in the late evening

    Comment on ACF RFI on Development of Interoperability Standards for Human Service Programs

    Federal Policy Response
    December 2024

    This letter recommends several key approaches for advancing interoperability in human services programs, emphasizing the need for increased collaboration across…

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