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Topic: Process Innovation

  • APHSA Honors California DSS and CalHHS Office of Technology and Solutions Integration with the Innovation Award

    News
    June 2026

    Arlington, VA — June 15, 2026: The American Public Human Services Association (APHSA) is proud to announce that the California…

  • Consent-Based Verification Is Essential for Modern Benefits Administration

    Catalyst Blog
    February 2026

    By: Justin Stolzenberg, Argyle

  • Designing for All: Making Learning Work for Everyone

    Catalyst Blog
    February 2026

    By: Lofaine Bradford, APHSA

  • The Power of Partnership: When Community Guides the Way

    Catalyst Blog
    January 2026

    Written By: Morgan McKinney, Former Senior Process Innovation Associate, Community Collaboration, APHSA. Current State Engagement Manager, PropelMiranda Lauzon, Benefits Access…

  • Adapting to the Modern Workforce: A Fresh Approach to Social Services Eligibility

    Catalyst Blog
    December 2025

    Written By: Jacob Masek, Senior Marketing Strategist, Equifax Workforce Solutions In your personal network, you may have noticed a rise…

  • AI-Powered SNAP Modernization: Assessing Potential Impacts of Artificial Intelligence on Customer Experience

    Publication
    August 2025

    The proliferation of artificial intelligence (AI) use cases is catalyzing major modernization efforts and efficiency gains across sectors, with many…

  • Capital Hill in the late evening

    Response to the 2025 National AI R&D Strategic Plan RFI

    Federal Policy Response
    May 2025

    APHSA submitted a response to the 2025 National AI R&D Strategic Plan RFI, outlining challenges for state and local human…

  • SNAP and Nutrition Supports Alignment: CSNS Case Study Highlights

    Catalyst Blog
    May 2025

    Case studies, published by APHSA and Share Our Strength, highlight how four communities are improving benefits access.

  • Redesigning Business Processes to Navigate Changes in Human Services

    Catalyst Blog
    April 2025

    From what we’ve observed, most agencies have the potential to achieve considerable improvements in outcomes using the resources they already…

  • Capital Hill in the late evening

    Comment on Request for Information on the Development of an Artificial Intelligence (AI) Action Plan

    Federal Policy Response
    March 2025

    In this RFI comment letter, APHSA urges NITRD NCO to prioritize six areas in the development of an artificial intelligence…

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