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Topic: Technology

  • Redesigning Business Processes to Navigate Changes in Human Services

    Catalyst Blog
    April 2025

    From what we’ve observed, most agencies have the potential to achieve considerable improvements in outcomes using the resources they already…

  • The Next Generation of Human Services Leaders: Insights from the Emerging Leaders Program

    Catalyst Blog
    March 2025

    An overview of the Emerging Leaders Program. Sponsored by APHSA and HSITAG, it spotlights the leadership path of human services…

  • Capital Hill in the late evening

    Comment on Request for Information on the Development of an Artificial Intelligence (AI) Action Plan

    Federal Policy Response
    March 2025

    In this RFI comment letter, APHSA urges NITRD NCO to prioritize six areas in the development of an artificial intelligence…

  • reducing barriers for families

    Reducing Barriers for Families: Achieving Efficiency, Quality Customer Experience, and Confidence in Public Benefit Programs

    Publication
    January 2025

    This paper is part of our Courageous Imperatives for Human Services series. In it, we describe the importance of enhancing…

  • Driving Human Services Technology and Process Innovation Opportunities for Modernizing and Aligning Service Delivery for America’s Communities

    Driving Human Services Technology and Process Innovation: Opportunities for Modernizing and Aligning Service Delivery for America’s Communities

    Publication
    January 2025

    This paper is part of our Courageous Imperatives for Human Services series. In it, we highlight the need to modernize…

  • courageous imperatives for human services

    The Connective Force: Driving Health, Well-Being, and Prosperity in America

    Publication
    December 2024

    The introductory to our Courageous Imperatives for Human Services series, this paper highlights how the incoming administration and Congress can…

  • APHSA AI powered snap modernization analysis of policy issues impacting the use of artificial intelligence in snap case processing

    AI-Powered SNAP Modernization: Analysis of Policy Issues Impacting the Use of Artificial Intelligence in SNAP Case Processing

    Publication
    November 2024

    Excitement, interest, and anticipation around Artificial Intelligence (AI) continues to build in the government human services sector as leaders seek…

  • Human Services and AI: Key Terms & Concepts

    Publication
    October 2024

    Artificial Intelligence (AI) is a technology that applies reasoning, analysis, and learning tocomplete a task or achieve a goal, without…

  • Modernizing Technology for Change Series – Blog Post 2

    Modernizing Technology for Change Series – Blog Post 2

    Catalyst Blog
    March 2023

    This is the second in a multi-part blog series looking at transformational initiatives in human services agencies and the role…

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