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Topic: Technology

  • AI-Powered SNAP Modernization: Assessing Potential Impacts of Artificial Intelligence on Customer Experience

    Publication
    August 2025

    The proliferation of artificial intelligence (AI) use cases is catalyzing major modernization efforts and efficiency gains across sectors, with many…

  • Leveraging Platforms to Build a Stronger Workforce

    Catalyst Blog
    August 2025

    Explore recruitment strategies and platforms that will help to attract mission-driven talent in the evolving human services sector.

  • Reimagining Child Welfare Training with AI

    Catalyst Blog
    July 2025

    Explore how AI tools, like Lyssn, are modernizing child welfare training with scalable, evidence-based tools that strengthen workforce development.

  • Why Digital Accessibility Benefits Everyone: Deliver Access Beyond Disabilities

    Catalyst Blog
    July 2025

    This post by Cúram stresses the importance of digital accessibility and how it ensures that human services are usable not…

  • Scaling Child Welfare Workforce Training with AI Technology

    Webinar
    July 2025

    In this recorded webinar, APHSA’s Strategic Industry Partner, Lyssn, explores how technology can help scale and sustain high-quality training for…

  • More with Less? Confronting the New Reality in Public Benefits

    Catalyst Blog
    July 2025

    In this post, SteadyIQ argues that though human services agencies face rising caseloads, shrinking budgets, and new federal mandates leaders…

  • Redesigning Business Processes to Navigate Changes in Human Services

    Catalyst Blog
    April 2025

    From what we’ve observed, most agencies have the potential to achieve considerable improvements in outcomes using the resources they already…

  • The Next Generation of Human Services Leaders: Insights from the Emerging Leaders Program

    Catalyst Blog
    March 2025

    An overview of the Emerging Leaders Program. Sponsored by APHSA and HSITAG, it spotlights the leadership path of human services…

  • Capital Hill in the late evening

    Comment on Request for Information on the Development of an Artificial Intelligence (AI) Action Plan

    Federal Policy Response
    March 2025

    In this RFI comment letter, APHSA urges NITRD NCO to prioritize six areas in the development of an artificial intelligence…

  • reducing barriers for families

    Reducing Barriers for Families: Achieving Efficiency, Quality Customer Experience, and Confidence in Public Benefit Programs

    Publication
    January 2025

    This paper is part of our Courageous Imperatives for Human Services series. In it, we describe the importance of enhancing…

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