Organizational Effectiveness – Meet the Team

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APHSA Organizational Effectiveness
1300 17th Street North, Suite 340
Arlington, VA 22209

General Phone Line: (202) 682-0100
Email: oeinfo@aphsa.org

Want to know more?

Take a look at the overarching lens and guiding principles used in our OE practice.

OE Team Members

The Organizational Effectiveness (OE) staff of APHSA is here to help you! Find out more about each of our staff members that make up our OE team!

If you are not sure of whom to contact, please feel free to contact us and your e-mail will be forwarded to the correct staff member.


Phil Basso

Senior Consultant, Organizational Effectiveness pbasso@aphsa.org

Phil Basso

Phil is the Senior Consultant for the American Public Human Services Association’s Organizational Effectiveness (OE) field consulting and advisory practice. Phil has served in various progressive roles with APHSA, recently returning to his roots leading the OE team and practice, which he founded soon after his arrival in 2003.

Phil has consulted to countless state and local government agencies around the US and is widely published in the human services and organizational improvement fields. OE has been formally evaluated, with strong linkages found between using its tools and facilitation methods, sustaining organizational changes, and improving organizational functioning, service, and impact.

Since 2012 OE has been helping state and local agencies understand and apply the Human Services Value Curve at all levels and within all functions. In 2014 APHSA and OE began a relationship with the Kresge Foundation, that has blossomed into a robust effort towards community partners joining together to improve social and economic mobility through an applied race equity lens.

Before APHSA, Phil worked for 15 years in various Human Resources and general management roles for Global Fortune 500 companies, including Citigroup’s investment bank and leasing divisions, the Frito Lay division of PepsiCo, and the LexisNexis division of Reed Elsevier.

Phil earned his BA in Sociology from State University of New York at Binghamton, his Master of Industrial and Labor Relations from Cornell University, and was a doctoral candidate in Educational Planning, Policy and Leadership at The College of William and Mary before joining APHSA. Phil enjoys his family time in sunny Florida with Rose, Karl, and their kittens, Indy and Della.


Bryan Grove

Consultant, Organizational Effectivenessbgrove@aphsa.org

Bryan Grove

Bryan Grove has been an Organizational Effectiveness Consultant with APHSA since March of 2016. During Bryan's first year with APHSA, Bryan worked primarily with Health and Human Services Value Curve translation, facilitating deep dive assessments of local systems of care seeking to move vulnerable populations upstream in integration of Health and Human Services to improve outcomes and save health costs downstream; and evaluation of the impact of the ACA on the level of integration between Medicaid and SNAP program in 6 states across the US. Prior to working for APHSA, Bryan worked at the MS Department of Human Services. In addition to his role as a program director for Early Childhood Care and Development with the childcare subsidy program, Bryan served as an organizational effectiveness facilitator for the agency division directors and for the agency leadership development program. Originally from the state of Washington, Bryan studied Sustainable Community Development from the University of Washington honors college. A portion of the degree provided a year of practical experience focusing on empowerment and community development in rural Morocco after a 2004 earthquake. Bryan moved to Jackson, MS in 2008 as a consultant to facilitate the creation of a multi-ethnic college housing and mentoring community for the John and Vera Mae Perkins Foundation for Reconciliation and Development near Jackson State University. While involved in this work, Bryan completed his Masters or Arts degree in Urban Planning at Jackson State University with an emphasis in community development and housing and sought to apply these principles of sustainable community development within positions in state and local government. Together with Bryan's wife, Mallory, he loves to connect across cultures, helping others build bridges of friendship, understanding, justice and trust.


Jennifer Kerr

Consultant, Organizational Effectivenessjkerr@aphsa.org



Jennifer Kerr is an Organizational Effectiveness (OE) Consultant with the American Public Human Services Association (APHSA). As an OE Consultant, Jen facilitates change management projects through the lens of the Human Services Value Curve throughout the United States. Also, Jen leads APHSA's knowledge management and mobilization strategy through its development as a component of OE technical assistance. Jen joined APHSA with 15 years of organization effectiveness, training development, curriculum design, CQI and IT project management experience where she has worked at a county child welfare agency, university and an IT consulting firm. Jen holds a Bachelor's of Science in Business Management from West Chester University and a Masters of Education / Counseling from Widener University.


Natalie Williams

Consultant, Organizational Effectivenessnwilliams@aphsa.org

Natalie Williams

Natalie Williams is an Organizational Effectiveness Consultant with the American Public Human Services Association (APHSA) and a human services expert with over 18 years of experience in the field.

In her current capacity, she serves human service and health provider agencies in both the nonprofit and public sectors by directing them through the industries best practices and allow them to be nimble enough to change, manage the process and improve the overall daily functions of their organization.

Her varied experiences and knowledge allowed her to lead the Jefferson County Department of Human Services to be recognized as an “Employer of Choice.” As an innovative strategist, Natalie has directed projects that have resulted in better delivery of services to communities and better internal operating practices for the agency. Other initiatives she has guided include, Child Welfare TANF system integration, Child Welfare Staff Development, Workforce Development and Head Start Service Delivery. She has expertise in the development and maintenance of company wide leadership and training opportunities for employees, incorporating diversity, inclusion and equity principles, identify and evaluate health equity issues and outcomes, and managing the daily operations of a site based human services agency.

Natalie is also proven critical thinker who is results oriented. She utilizes her multi-sector experience to assist organizations in developing initiatives to meet the agency’s goals. Natalie’s passion for developing leaders in organizations that serve the most vulnerable populations and communities is evidenced in her work and the outcomes.

In addition to being an excellent resource for human services organizations, Natalie is a wife and mother who loves to travel with her family and explore new places and cultures.