Organizational Effectiveness – Meet the Team

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APHSA Organizational Effectiveness
1101 Wilson Boulevard, 6th Floor
Arlington, VA 22209

General Phone Line: (202) 682-0100
Email: oeinfo@aphsa.org

Want to Know More?

Take a look at the overarching framework, guiding principles, and theoretical underpinnings and publications for our organizational effectiveness practice.

OE Team Members

The Organizational Effectiveness (OE) staff of APHSA is here to help you! Find out more about each of our staff members that make up our OE team!

If you are not sure of whom to contact, please feel free to contact us and your e-mail will be forwarded to the correct staff member.


Phil Basso

Vice President, Strategic Mobilizationpbasso@aphsa.org

Phil Basso

Phil Basso is the VP of Strategic Mobilization for APHSA, with responsibility for our Influence, Build and Connect value proposition. This responsibility includes APHSA's Organizational Effectiveness consulting practice, which Phil founded and has been developing since his arrival in 2003. These days Phil is facilitating movement through the Health and Human Services Value Curve stages in a variety of communities around the US. He recently collaborated with the University of Minnesota and six agency teams to create an e-learning case on Value Curve progression. Phil has presented on these efforts to many groups including the European Social Network and the National Head Start Association. He's also developed a model for the process and stages of field transformation, and a unifying model of the capacity drivers for executive functioning, resilience and adaptive leadership.

Earlier in his career Phil worked in various HR and general management roles for Global Fortune 500 companies, including Citigroup's investment bank and leasing divisions, the Frito Lay division of PepsiCo, and the LexisNexis division of Reed Elsevier. Phil earned his BA in Sociology from SUNY at Binghamton, his Master of Industrial and Labor Relations from Cornell University, and was a doctoral candidate in Educational Planning, Policy and Leadership at The College of William and Mary before joining APHSA.

Phil and his wife Rose live in downtown DC, along with Phil's wine collection, library of US history and NY Giants memorabilia. Rose likes retirement, investing, children, and cats, and is otherwise patient with Phil's interests.


Bryan Grove

Consultant, Organizational Effectivenessbgrove@aphsa.org

Bryan Grove

Bryan Grove has been an Organizational Effectiveness Consultant with APHSA since March of 2016. During Bryan's first year with APHSA, Bryan worked primarily with Health and Human Services Value Curve translation, facilitating deep dive assessments of local systems of care seeking to move vulnerable populations upstream in integration of Health and Human Services to improve outcomes and save health costs downstream; and evaluation of the impact of the ACA on the level of integration between Medicaid and SNAP program in 6 states across the US. Prior to working for APHSA, Bryan worked at the MS Department of Human Services. In addition to his role as a program director for Early Childhood Care and Development with the childcare subsidy program, Bryan served as an organizational effectiveness facilitator for the agency division directors and for the agency leadership development program. Originally from the state of Washington, Bryan studied Sustainable Community Development from the University of Washington honors college. A portion of the degree provided a year of practical experience focusing on empowerment and community development in rural Morocco after a 2004 earthquake. Bryan moved to Jackson, MS in 2008 as a consultant to facilitate the creation of a multi-ethnic college housing and mentoring community for the John and Vera Mae Perkins Foundation for Reconciliation and Development near Jackson State University. While involved in this work, Bryan completed his Masters or Arts degree in Urban Planning at Jackson State University with an emphasis in community development and housing and sought to apply these principles of sustainable community development within positions in state and local government. Together with Bryan's wife, Mallory, he loves to connect across cultures, helping others build bridges of friendship, understanding, justice and trust.


Jennifer Kerr

Consultant, Organizational Effectivenessjkerr@aphsa.org



Jennifer Kerr is an Organizational Effectiveness (OE) Consultant with the American Public Human Services Association (APHSA). As an OE Consultant, Jen facilitates change management projects through the lens of the Human Services Value Curve throughout the United States. Also, Jen leads APHSA's knowledge management and mobilization strategy through its development as a component of OE technical assistance. Jen joined APHSA with 15 years of organization effectiveness, training development, curriculum design, CQI and IT project management experience where she has worked at a county child welfare agency, university and an IT consulting firm. Jen holds a Bachelor's of Science in Business Management from West Chester University and a Masters of Education / Counseling from Widener University.


Natalie Williams

Consultant, Organizational Effectivenessnwilliams@aphsa.org

Natalie Williams

Natalie Williams is an Organizational Effectiveness Consultant with the American Public Human Services Association (APHSA) and a human services expert with over 18 years of experience in the field.

In her current capacity, she serves human service and health provider agencies in both the nonprofit and public sectors by directing them through the industries best practices and allow them to be nimble enough to change, manage the process and improve the overall daily functions of their organization.

Her varied experiences and knowledge allowed her to lead the Jefferson County Department of Human Services to be recognized as an “Employer of Choice.” As an innovative strategist, Natalie has directed projects that have resulted in better delivery of services to communities and better internal operating practices for the agency. Other initiatives she has guided include, Child Welfare TANF system integration, Child Welfare Staff Development, Workforce Development and Head Start Service Delivery. She has expertise in the development and maintenance of company wide leadership and training opportunities for employees, incorporating diversity, inclusion and equity principles, identify and evaluate health equity issues and outcomes, and managing the daily operations of a site based human services agency.

Natalie is also proven critical thinker who is results oriented. She utilizes her multi-sector experience to assist organizations in developing initiatives to meet the agency’s goals. Natalie’s passion for developing leaders in organizations that serve the most vulnerable populations and communities is evidenced in her work and the outcomes.

In addition to being an excellent resource for human services organizations, Natalie is a wife and mother who loves to travel with her family and explore new places and cultures.